International Delivery Terms:
We offer international delivery to our clients. Orders are usually processed within 2-3 business days. We offer shipping via a variety of carriers, including international courier services like DHL.
Normally international delivery is made within 10-15 business days after the payment confirmation. However, international delivery time may vary depending on your location and the shipping method chosen. We will provide you with a tracking number once your order has been shipped.
Please note that we are not responsible for any delays or issues caused by the shipping carrier. Please note that international orders may be subject to customs clearance procedures, which may cause delays beyond our control. Please note that we are not responsible for any customs fees, taxes, or duties imposed by your country’s customs agency.
If your order is not delivered within the expected delivery time, please contact our customer support team for assistance through the following contacts: telephone +972 51 284 7070, email contact@growdirectostg.wpengine.com.
Domestic Delivery Terms:
We offer delivery within Israel to our clients. Orders are usually processed within 2-3 business days. We offer shipping via a variety of carriers, including standard post or courier services like DHL. Normally domestic delivery is made within 5-10 business days after the payment confirmation. However, domestic delivery time may vary depending on your location and the shipping method chosen.
We will provide you with a tracking number once your order has been shipped. Please note that we are not responsible for any delays or issues caused by the shipping carrier.
If your order is not delivered within the expected delivery time, please contact our customer support team for assistance through the following contacts: telephone +972 51 284 7070, email contact@growdirectostg.wpengine.com.
Shipping Fees:
Shipping fees are calculated based on the weight and dimensions of the product, as well as the shipping destination.
Shipping fees will be displayed during checkout, and you will have the opportunity to review and accept them before placing your order.
Please note that shipping fees do not include any customs fees, taxes, or duties imposed by your country’s customs agency for international orders.
Payment:
We accept all kinds of payments specified on the current website.
For payment methods other than specified on the current website, please contact our customer support team for assistance. All payments are processed securely through our payment gateway.
Your payment information is kept confidential and will not be shared with any third parties.
If there are any issues with your payment, please contact our customer support team for assistance through the following contacts: telephone +972 51 284 7070, email contact@growdirectostg.wpengine.com.
Cancellation:
You may cancel your order at any time before it has been shipped. If your order has already been shipped, you may still be able to cancel it, but additional fees may apply. Once your order has been delivered, it cannot be canceled. However, you may be eligible for a return or exchange in accordance with our return policy.
Cancellation of a transaction is made in accordance with the Consumer Protection Regulations (Cancellation of a Transaction), 2010, and the Consumer Protection Law, 1981.
If you wish to cancel your order, please contact our customer support team for assistance through the following contacts: telephone +972 51 284 7070, email contact@growdirectostg.wpengine.com.
Return Policy:
We want you to be completely satisfied with your purchase.
If for any reason you are not satisfied, you may return the product for a refund or exchange within 14 days upon receiving the product.
To initiate a return, please contact our customer support team for further instructions through the following contacts: telephone +972 51 284 7070, email contact@growdirectostg.wpengine.com.
Please note that the product must be returned in its original condition and packaging. We reserve the right to refuse a return if the product is not in its original condition. The customer is responsible for all shipping and handling fees associated with the return, unless the product is defective or damaged.
A return fee of 5% of the purchase price will be deducted from the refund, but the fee will not exceed $30 USD, whichever is lower.
Refunds will be issued in the original form of payment, unless otherwise agreed upon by the customer and our customer support team. Please allow up to 15 business days for your return to be processed.
Please note that the above policy applies only to purchases made directly from our website. If you purchased our product from a third-party retailer, please refer to their return policy.